Voted one of the top 50 wedding florists in the whole of the UK by Gohen.com

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Fancy a chat? You can call us on 07963771509

Terms and Conditions

Booking

A booking is not secure unless a booking fee of £50 has been paid. Higher amounts can be paid, however please be aware that any amount paid at this stage is non-refundable if you cancel.

The booking fee is non-refundable in the event of a cancellation by yourself.

The booking fee will be deducted from your final bill.

Payment

Full payment is required 1 month prior to the wedding date. We have a final meeting on or around this date to finalise everything and settle the remaining balance.

Payments can be made by cash, debit card or BACS transfer.

Payments via credit card may incur an additional charge at the discretion of the Company.

All costs are subject to VAT at the prevailing rate.

Flowers, Foliage & Sundries

As the Company will be providing a natural product please be aware that the quality and colours may differ slightly to those discussed and agreed, depending on season and availability.

The Company reserve the right to substitute what the Company deems as suitable alternative sundries, foliage and flowers from those agreed, although in this scenario you would generally be informed.

The Company are under no obligation to inform the Customer of any substitutions that are made prior to delivery of the goods, however the Company will endeavour to keep the designs and finished work as close to the agreed requirements as possible.

Flowers and other plant material are for display purposes only and NOT for consumption.

Hired Items

The Company will charge the Customer for any hired items. This priced will be stated on your quote and is not an unexpected additional charge.

All hired items (if any) must be returned to me within 1 week of the wedding and in their original condition, alternatively, I can come and collect them from the venue for an agreed charge. I don’t charge a deposit for hired items but I would expect you to fully cover the cost of replacing any lost or broken items

Liability

The Company shall not be liable for any breach of copyrights, trademarks or rights of privacy or publicity relating to materials supplied by the Customer.

The Company shall not be liable for any loss or damage caused to any third party arising out of any work carried out by the Company for the Customer.

The Company will not be held responsible for loss or damage caused as a result of a third party or environmental issues associated with the venue.

Where candles are incorporated within the design, ie table centre candelabra, it is the Customer’s responsibility to agree with the venue provider whether the venue and the proposed location of the piece deem it safe within their health and safety policy for the candles to be lit. The Company will supply good quality, drip proof candles in secure holders but cannot be held responsible should the provider of the venue deem it unsafe, at the time, for them to be lit.

The Company reserve the right to supplement and/or amend these terms and conditions from time to time.

Confidential Information

The Company and the Customer each agree with the other that any information given to the other which is proprietary and confidential will be kept confidential and not revealed to any third party both during and after the currency of any contract between the parties and after its termination.

Cancellation/Order Reduction

If the order decreases to below 75% of the original order value (i.e. whatever items you agreed to go ahead with when booking) then I reserve the right to either charge the original price or cancel the booking as we may have turned other weddings. This is purely to protect Floral Quarter in case the order reduces drastically as I base your prices on the size of the overall order too.

Should you cancel 1 month -3 months before the wedding day then any money paid would also be non-refundable but can be used as store credit. A cancellation at 1 month or less would mean the whole balance is payable.